Your receptionist is checking in a patient, answering an insurance question, AND the phone is ringing. Something has to give — and it's usually the phone. That caller becomes a new patient at the practice down the street.
Same-day cancellations leave empty chairs and lost revenue. By the time your team gets through the waitlist manually, the slot is gone and the day's production drops by hundreds of dollars.
Prospective patients visit your website at 9 PM comparing dentists. There's no one to talk to, no way to book, no immediate response. They pick the office with the fastest response — and it isn't yours.
BizRep collects insurance info, chief complaint, and preferred appointment times — then books directly into your schedule. New patients confirmed before your team shows up Monday morning.
VoiceWeb engages prospective patients browsing your site at any hour with natural voice conversation — answering FAQs about procedures, insurance, and availability, then booking the first appointment on the spot.
When a slot opens, BizRep works through your waitlist and fills the appointment automatically. No manual calling, no lost production — the chair gets filled before the day starts.
A new dental patient is worth $250–$400 in immediate revenue — but the lifetime value is $8,000–$15,000 over a multi-year relationship including restorative work, orthodontics, and family referrals. When your front desk misses a new patient call during a busy check-in, you're not losing $300. You're potentially losing $10,000+.
A dental office handling 100 calls per week with a 35% miss rate is losing 35 potential patient contacts per week. At a 45% booking conversion and $280 average first visit, that's 16 missed bookings and $4,480 in lost weekly production. BizRep captures those calls around the clock without adding a single staff hour.
40% of dental inquiries happen outside business hours — people researching options on their phone while their kids are asleep. Your website gets the traffic but captures almost none of it because there's no one to talk to. VoiceWeb turns those 10 PM website visits into confirmed appointments by morning.
The average dental practice loses $8,000–$12,000 per month to same-day cancellations and no-shows. BizRep's waitlist automation fills those slots automatically — contacting waitlist patients, confirming availability, and booking the replacement appointment without any manual effort from your team.
We've pre-loaded the Dental average ticket. Adjust your call volume and see your specific annual revenue loss — and what you'd recover with BizRep.
"We were missing 40+ calls a week during busy periods. BizRep filled 6 new patient slots in its first weekend — that's $1,700 in production we would have lost to voicemail."
Yes. BizRep is configured with your accepted insurance plans and can confirm whether a new patient's insurance is in-network during the intake call. For complex insurance questions, it captures the details and routes to your billing team with full context.
BizRep is configured to collect only the intake information necessary to book an appointment — name, contact information, insurance provider, and reason for visit. We do not store clinical or protected health information. For detailed HIPAA compliance questions specific to your practice, we recommend consulting with your compliance advisor.
Yes. BizRep can be configured with your waitlist and will contact waitlist patients when a slot opens, confirm their availability, and book the appointment. The process runs automatically without requiring any action from your front desk.
BizRep recognizes dental emergency language — tooth pain, swelling, broken tooth, lost crown — and routes those calls to your emergency protocol immediately. You define what constitutes an emergency and who gets notified.
